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Residual Value (RV) Knowledge Training

Summary

 

Proven experience.

Since 2016, we’ve been providing training for OEM and lease company staff, whose everyday decisions impact RV.

Practical session.

This one-day training is filled with examples that create understanding, and provide the basis for improving processes and plans.

Benchmark data.

We have agreements with five data companies who feed us relevant info on registrations, RVs, TCO, used car pricing, and lease rates.
Customer type
  • Dealers & Dealer groups
  • National Sales companies
  • Car manufacturers
  • Risk divisions of Lease companies
Project type
  • Online 2 x half-day sessions, or
  • On-site full-day session
Objectives
  • Understand the importance of RVs
  • Learn what drives the RV of vehicles
  • Recognise everyone’s role in the process
Methodology
  • Interactive session with up to 15 attendees, using voting, break-out groups, exercises, etc.
  • The training consists of several sections, which will be tailored to the audience.
  • The ‘next steps’ section is designed to achieve specific customer objectives via workshops, brainstorms and other means.
Results
  • This training has a very high NPS score (66).
  • Customers report a real change within the organization.
  • Best results are achieved if combined with a strategy and governance process.
Learning
  • A stand-alone training session is valuable, but is more effective in combination with a plan or strategy.
  • Because of frequent personnel changes, it is useful to have regular RV knowledge training sessions. One of our customers has had regular sessions for the past 7 years.